Understanding Why Chatbot Adoption is Important for Businesses
Back in 2018, chatbots were going to be the next big thing. And now, in 2020, businesses are starting to make changes to adapt to the power of automation. IBM and Gartner had both predicted that by 2020, about 85% of all customer interactions will be completely automated. Why Are AI Chatbots Important? An AI chatbot can help you automate