Back in 2018, chatbots were going to be the next big thing. And now, in 2020, businesses are starting to make changes to adapt to the power of automation.
IBM and Gartner had both predicted that by 2020, about 85% of all customer interactions will be completely automated.
Why Are AI Chatbots Important?
An AI chatbot can help you automate customer communications and reduce human intervention. This can enable you to be available for your customers 24/7.
That’s why organizations are rushing to adopt this technology. They know that they’ll be missing out on a lot of opportunities if they don’t experiment with this technology.
No one wants to stay behind their competition, which is encouraging brands to deploy chatbots for customer service operations.
Where Can You Use an AI Chatbot?
Industries like real estate, travel, finance, etc. are benefiting from chatbot conversations and so can you.
Let’s take a look at how various industries are using chatbots:
The healthcare industry has been using bots to assess and monitor patients. They recommend specialists and remind users to take their medications, drink water, and exercise. They even help hospitals access the medical records of their patients.
Travel and Tourism
The travel and tourism industry is using chatbots to engage travelers and give them recommendations about local attractions they can visit and food options they can try.
Did you know that ecommerce businesses have been pioneers in the chatbot revolution?
They have been using chatbots for a variety of purposes, from managing sales funnels to improving customer satisfaction. They are also using chatbots to reduce cart abandonment issues.
What are the Pros and Cons of Using AI Chatbots?
There are various pros and cons of leveraging AI chatbots.
Like what, you ask?
The main reason why some businesses are avoiding chatbots is that they think humans can engage their customers in a better way.
Some organizations are not yet comfortable with chatbots taking over their customer support tasks.
They don’t need to worry about that though, there’s a way around it…
AI-powered chatbots can easily transfer communications to a human agent when needed, without changing the interaction window.
With this feature, your customer care executives can deal with complex customer requests while the chatbot can handle easier tasks.
Using a bot can help you:
- Provide 24/7 support
- Increase efficacy
- Reduce costs
We understand that you want to learn more about how chatbots can help your business. Lucky for you, we have the perfect infographic to answer your questions.
Are you interested in leveraging automation?
You can make your first move by using the best free chatbot platform, Engati.
Infographic Source: Engati